Thank you for your patience during these unprecedented times. We hope you and your friends and family are safe and well.
Many changes have been made to the way we operate. Please familiarise yourself with these points. If you have any questions or concerns, please do contact us at firstname.lastname@example.org or call 02073544000
Luz, Matthew and the team at Mayfair Aesthetics
1. Client Screening
All medical questionnaires (the Ipad form you complete before treatment) will have to be completed prior to your visit. We will no longer have an Ipad form on site for you to complete. These will now include questions related to Covid-19. Our booking system has recently added the functionality to text a link to you, allowing you to complete the form quickly and easily on your phone. These will be sent out 1-3 days prior to each appointment and must be completed and returned a maximum of 24 hours before your appointment. Your therapist will check your form and we will be in touch if anything you have communicated requires the booking to be rescheduled. If the form has not been completed we will have no choice but to cancel your appointment. It is now illegal to perform treatments without the pre-completion of the Covid 19 questions.
2. Staggered Appointments
We will have a 10 minute gap between all appointments. This allows the team to thoroughly perform all cleaning and sterilization tasks between visitors. This also allows for social distancing between clients, ensuring the previous client has left before your arrival. We ask that you arrive around 2 minutes before your appointment time as there will be no waiting area seating available. Please check your appointment reminder email/text carefully as it may be necessary to make slight changes to your booking time to accommodate social distancing.
3. Temperature Check / Hygiene on Arrival
A touchless infrared thermometer will be used to check the temperature of all visitors on arrival. Anyone showing signs of fever or cold/flu symptoms will be refused treatment. If you run or cycle to the clinic, please take a few minutes to cool off outside before entering. On arrival you will be asked to wash your hands (20 seconds minimum with antibacterial soap) or use hand sanitiser and will be issued with a surgical mask to wear throughout your visit. You will then be escorted directly into the treatment room by your therapist.
4. Covid-19 Cleaning
All equipment that is in contact with staff or clients is thoroughly cleaned and disinfected after every use. The laser, goggles, visor, doorhandles, sinks, taps, seats, bed, tables, trolleys and credit card terminal are cleaned with hospital grade cleansing and disinfectant wipes. All spatulas, cotton discs, couch rolls, masks, aprons, gloves and other disposable items are thrown away after a single use. Pencils are sharpened thoroughly for each client and the sharpener and pencil is cleaned with a disinfectant wipe after every use. Towels and sheets have been removed from all treatment beds for the forseeable future. Our staff and our professional cleaners are thoroughly cleaning all floors, doors and bathrooms to ensure the clinic spaces remain clean and infection free.
5. Attend Appointments Alone
For the time being, we will be unable to accommodate friends or family waiting within the clinic for you. If you are visiting with a friend or family member who is also having a treatment, social distancing measures should be observed and you should each arrive promptly at your allotted appointment time.
6. Social Distancing Measures
Relevant floor and wall signs will be introduced to ensure the social distancing rules can be observed within all communal areas (not within the treatment room).
7. Staff Personal Protection Equipment
During your laser treatment, our laser specialists will wear a plastic face visor, laser goggles, respirator, disposable apron, gloves and hair covering. All items will be disposed of or disinfected between clients. Receptionists will also be wearing surgical masks and be stationed behind perspex screens.
8. No Cash Payments
Payment can be made via bank transfer in advance or with debit or credit card on site. (The card terminal will be disinfected after each use). We will not be accepting cash for the forseeable future.
9. Reception Safety
We will no longer be offering any paper literature so appointment confirmations and reminders will be exclusively online. Please ensure we have your correct email address and mobile number.